Privacy Policy

Last updated: 18 November 2025

At Relocate Quest (operated by Japan Cloud Support), we only collect the data we need to provide our visa-specific relocation flows and to support you along the way. This Privacy Policy describes what we collect, how we use it, and the rights afforded to you under the GDPR and other applicable laws.

1. Information We Collect

1.1 Account Information

When you register for an account, we collect:

• Email address
• Password (stored in encrypted form)
• Display name (optional)
• Country of origin (optional)
• Preferred currency (optional)

1.2 Usage Information

We automatically collect information about how you use the Service, including:

• Task status updates and progress tracking data
• Purchased flow information
• Technical metadata such as IP address, browser type, device, and timestamps

1.3 Payment Information

We do not collect or store credit card information. All payment processing is handled by Stripe, a third-party payment processor. Stripe collects and processes your payment information in accordance with their privacy policy. We only receive confirmation of successful payments and transaction IDs.

1.4 Support Information

When you contact us (email or contact form), we collect the information you provide (name, email, message content) solely to respond to your inquiry.

2. How We Use Your Information

We use the information we collect to:

• Provide, personalize, and maintain the Service
• Process transactions and deliver purchased flows
• Track your progress through relocation task flows
• Send service or security notifications (account updates, purchase confirmations, critical alerts)
• Respond to inquiries and offer customer support
• Detect, prevent, and address fraud or technical issues
• Meet accounting, tax, and legal obligations

We do not use your personal information for marketing purposes without your explicit consent.

3. Legal Bases for Processing

We process your personal data based on the following legal grounds:

• Contractual necessity: To create your account, deliver purchased flows, and provide support.
• Legitimate interests: To secure the Service, prevent abuse, and improve user experience.
• Legal obligation: To comply with accounting, tax, and regulatory requirements.
• Consent: For any optional data you provide or communications you opt into.

4. Third-Party Services

4.1 Stripe

We use Stripe for payment processing. When you make a purchase, your payment information is processed by Stripe in accordance with their privacy policy. We recommend reviewing Stripe's privacy policy at https://stripe.com/privacy

4.2 Supabase

We use Supabase for authentication and database services. Your account information is stored securely on Supabase's infrastructure. Learn more at https://supabase.com/privacy

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your data is stored on servers located within the European Union, in compliance with GDPR requirements.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. When you delete your account:

• We delete personal data (profile, task data, support threads) within 30 days.
• We retain purchase records and invoices for up to 7 years to meet tax and accounting rules.
• Aggregated or anonymized analytics that cannot identify you may be kept indefinitely.

7. Your Rights (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right to Access: You can request a copy of the personal data we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete data
• Right to Erasure: You can request deletion of your personal data (subject to legal obligations)
• Right to Restrict Processing: You can request that we limit how we use your data
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format
• Right to Object: You can object to certain types of data processing
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at support@relocatequest.com. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

Currently, we do not use cookies or similar tracking technologies. If we implement such technologies in the future, we will update this Privacy Policy and provide you with appropriate notice and consent mechanisms.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. International Data Transfers

Your information is processed and stored within the European Union. If we need to transfer your data outside the EU in the future, we will ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: